Terms of service

Draft: this page is being reviewed and may change before launch.

Who we are

LivelyPass is a ticketing platform. Event hosts ("hosts") use LivelyPass to sell tickets; buyers use it to buy them and check in. The host, not LivelyPass, runs the event and is responsible for it.

Buying tickets

Prices, fees and taxes are shown before you pay. A ticket is a licence to attend the event under the host's rules. Your ticket link is your ticket: anyone with it can check in, so only share it with people coming with you.

Payments are processed by our payment partners (Stripe or Chase/Authorize.Net). We don't store card numbers.

Check-in

Check in on your phone at the entrance, in front of staff, during the check-in window. Checking in early, or for more people than are present, may mean entry is refused. Staff may also check you in from the door list.

Refunds and cancellations

See the refund policy. If an event is cancelled, you're refunded in full automatically.

Hosts

Hosts must describe events honestly, hold any licences the event needs, honour valid tickets and handle refunds under the refund policy. Hosts are paid through Stripe Connect (or bank transfer) after their events; LivelyPass may delay or hold payouts to cover refunds and chargebacks, and may suspend hosts who break these terms.

Acceptable use

Don't resell tickets above face value through LivelyPass, use bots, test stolen cards or interfere with the service.

Liability

To the extent the law allows, LivelyPass isn't liable for the event itself or for indirect losses, and our total liability for an order is limited to the amount paid for it.

Contact

Questions: support@livelypass.com.