Refund policy

Draft: this page is being reviewed and may change before launch.

Cancelled events

If the host cancels an event, every buyer is refunded in full (ticket price, fees and tax), automatically, to the original payment method. You'll get an email. Refunds usually show within 5–10 business days.

Postponed or changed events

If the date or venue changes significantly, contact the host. They can refund you from their dashboard.

Changed your mind

Tickets are generally non-refundable, but each host may choose to refund. Contact the host by replying to your order email.

Sold out while you paid

In the rare case the last tickets sell out while you're paying, you're refunded automatically and emailed.

Problems

If something went wrong and the host can't help, email support@livelypass.com with your order number before disputing the charge with your bank: we can usually fix it faster.