Privacy policy

Draft: this page is being reviewed and may change before launch.

What we collect

• Buyers: email, optional name, what you bought, check-in times.
• Hosts: organization details and contact email. Identity and bank details go directly to Stripe, not to us.
• Payments: handled by Stripe or Chase/Authorize.Net. We never see or store full card numbers.
• Your city: worked out from where you buy tickets, or the city you set on your account page. "Use my location" asks your browser for your position only when you tap it; we use it once to find the nearest city and never store it. To place venues on the map we send their public addresses (never anything about you) to OpenStreetMap.
• Following: if you follow a host or an artist, we keep your email to tell you about their new events. Every email has a link to stop.
• Technical: IP address and browser type, for security (fraud and abuse prevention) and troubleshooting.

How we use it

To sell and deliver tickets, run check-in, send order and account emails, pay hosts, prevent fraud and meet legal duties. If you opted in to news, your city decides which nearby events you hear about. The host of an event you buy for sees your name, email and order, so they can run the event and contact you about it.

What we don't do

We don't sell your personal information. We don't send marketing email unless you opt in.

Sign-in

If you choose "Continue with Google", Google tells us your email address and that it's verified; we don't get your Google password, contacts or anything else, and we don't post anything.

We use email links and passkeys, not passwords. Passkeys stay on your device; we store only a public key.

Keeping and deleting data

Orders are kept for tax and accounting rules (usually 7 years). To get a copy of your data or ask us to delete it, email support@livelypass.com.

Cookies

One sign-in cookie, one security cookie for forms, and your light/dark choice stored on your device. No advertising trackers.